How do I know if I should get hearing aids?

Family and friends are usually the first to see the signs that you’re hearing isn’t what it used to be. We would be happy to refer you to an Audiologist convenient to your location. Simply email us at [email protected] with your name and phone number and an Audiologist will be in touch. The Audiologist is qualified to give you the best advice suited to your individual needs.

Is hearing loss common?

A 2006 study found that one in six Australians had a hearing loss. This figure was predicted to rise to one in four by 2050. So ear disorders including hearing loss are very common and come at great cost to the Australian community.

Do I need one or two hearing aids?

If there is hearing loss on both ears, from an audiological point of view aiding both ears is highly recommended.

There are a number of advantages of ‘binaural’ hearing – e.g. localisation ability can be better preserved.

Will a hearing aid make my hearing loss worse?

The proper fitting of Hearing Aids through a face to face consultation with an Audiologist will not make an existing hearing loss worse. The longer you wait before using a hearing aid the longer your sound processing areas within the brain are left without stimulation.

Do you have a qualified Hearing Care Professional I can contact?

Yes, we work with Audiologists all throughout Australia. Simply email us at [email protected] along with your contact name, address, email and phone number and we will get an Audiologist to reply to your query.

Can I claim my Hearing Aids through my Private Health Fund?

We recommend that you speak directly with your Private Health Fund first to better understand your own policy and eligibility.

Can I get a hearing aid through the Australian Government?

Yes, there are a range of services to clients eligible under the Australian Government Hearing Services Program.

For further information and eligibility please email us at [email protected]

Can I wear glasses with my hearing aid?

Yes. There should be no problem with wearing glasses with hearing aids. Just exercise a little more care when taking your glasses off.

How can I pay for my order?

Hear for Less offers a wide range payment options for our retial solutions. You can choose to pay by either:

EFT – Direct electronic funds transfer to our business account

Stripe: For all credit card transactions. We accept: VISA, MASTERCARD, AMERICAN EXPRESS

PayPal

POLi – Alternative direct funds transfer

or call us directly on 1800 432 736 to pay over the phone using your credit card details. Hear for Less® does not store your credit card details under any circumstance, so you will need to provide those details for every order placed.

All Hearing Aids are paid for directly through our Hear for Less® endorsed clinics and they will be happy to walk you through which methods they accept.

Is payment to Hear for Less secure?

Hear for Less runs an industry trusted and fully encrypted EV SSL certificate which ensures the safe process of all online credit card transactions.

Hear for Less® does not store any credit card details and therefore you will need to provide your credit card details for each individual transaction.

Can I pay over the phone?

Yes, once you have placed your order online, simply call us directly on 1800 HEARFORLESS (432 736) and we will process your credit card details right away.

Do you deliver to P.O Boxes?

We offer this service for smaller items, such as hearing aid batteries.

For larger items, we suggest using Australia Post parcel lockers.

Can I pick up my purchases?

As an online business, we work hard to keep prices low by cutting out the high costs associated with maintaining a retail store.

If you are based in Melbourne and require a product urgently then call us directly on 1800 HEARFORLESS (1800 432 736) to see what can be arranged.

Can I get a Tax invoice?

Yes, Hear for Less issues tax invoices for all items purchased in compliance with the laws of Australia.  Tax invoices will be sent to your nominated e-mail address once checkout and payment has been completed.

Is it really free shipping?

Yes, Hear for Less offers free standard shipping on all orders Australia-wide. You can select a faster service for an additional fee at checkout. Hear for Less also offers free returns within 30 days for most items. For further information on returns, please view our Returns policy.

``Opened`` packages

“Opened” packaging refers to Hear for Less offering you a product at a cheaper price. Essentially by opening the package Hear for Less can reduce the postage costs by minimising the size of the consignment sent to you. Therefore a portion of the savings are passed on to you.

Do you deliver overseas?

Yes we do. At this stage Hear for Less can only accept payments made in Australian Dollars. Please email us on [email protected] for further details and shipping rates if your country is not listed.

How soon will I receive my order?

Through our best efforts all orders received before 13.00pm Mon-Fri will receive same day dispatch if the product(s) are in stock. Otherwise we generally dispatch within 48 hours.

The standard delivery times within Australia are as follows.

  • 3-5 working days for delivery to a capital city in any State;
  • 4-7 working days for delivery to most large regional towns; and
  • 5-10 working days for delivery to other remote locations.
  • Overseas orders will vary (We cannot control customs clearance, duty, releasing of goods nor timing)

What’s the fastest delivery time on offer?

Hear for Less has the ability to offer a 3 hour / same day delivery turnaround Mon-Fri on some items in both Melbourne and Sydney. This service and other overnight express services attract additional fees and are subject to availability. Please call us on 1800 HEARFORLESS (432 736) to enquire.

Do I have to be home when my parcel is delivered?

Deliveries must be signed for, and anyone at the delivery address who receives your purchase shall be presumed by Hear for Less to be authorised to receive the purchase.

Unfortunately Hear for Less and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Hear for Less carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office.

What happens if you run out of stock of an item I ordered?

In the unlikely event of stock being exhausted, we will contact you. hearforless.com.au reserves the right to supply ordered product/s to the earliest paying customer/s (verified by the date and time of successful transactions).  All subsequent payments will be refunded in full within 7 working days or sooner (including any shipping charges where applicable) or placed on backorder with the purchaser’s consent where future stock can be obtained. Although Hear for Less will do its best to endeavour to source these items, we can give no guarantee of future availability of any item and our liability is limited to a refund of the purchase price of that item and any associated shipping costs, where applicable.

No Worries 30 Money Back Guarantee, Refunds, Returns and Exchanges?

It’s simple, please refer to the Returns Policy for eligibility and to follow the important steps.

Why can’t I return some items?

Due to health and cleanliness reasons, some items cannot be returned, exchanged and refunded. For further information please read our Returns Policy in conjunction with our Terms and Condition policy.

Will my order be covered by a warranty?

Yes. As we are an authorised dealer / reseller of all the items we offer, all products are covered by a manufacturer’s warranty. For further information please view our Warranties Policy.

Is there a phone number I can use to contact Hear for Less?

Yes, all local related sales calls should dial 1800 HEARFORLESS (432 736) or alternatively +61 390 880 282 from overseas.

In order to offer such great value, we seek to minimise our costs. Therefore we do not operate an expensive call centre so if we cannot take your call please leave a message and we will respond as promptly as possible. You can get in touch by any means through our Contact Us page.

How long do the batteries last for?

Hear for Less has selected reputable battery brands for our clients. The life of your hearing aids’ batteries will vary depending on length of daily use.

Can my hearing aids and batteries be recycled?

Hear for Less is proud to support the on going efforts of Better Hearing, Australia.

If you have Hearing Aids that you no longer require, then please show your support by donating them to Better Hearing’s Hearing Aid Bank. To do so, simply follow these 3 easy steps.

1. Remove the batteries

2. Securely package your old hearing aids and;

3. Mail them directly to:

Better Hearing House
5 High Street (Corner of Alfred Street)
Prahan
VIC 3181
Phone: 1300 242 842

Batteries: Please be responsible and recycle your used batteries carefully. To find your closest battery recycling centre, please click visit http://recyclingnearyou.com.au/batteries

Thank you for supporting and recycling

What is a telecoil?

A telecoil is used to access loop systems found in many public buildings. Some hearing aids offer this feature.

Will you give my personal information to other people?

No, for more information please refer to our privacy policy

Who is Hear for Less?

Read all about us here

Where is my local Hear for Less® endorsed clinic?

We have Hear for Less® endorsed clinic’s popping up all over Australia. Click here to find the closest one to you.

Are their any hidden costs with Hearing Aids?

No, the price you see for the Hearing Aids on Hear for Less, is the full price that you will pay directly to Hear for Less endorsed clinic.

This total price paid by you, the client, covers the hearing aid medical device(s), up to 12 months of after-care service or 5 visits to a Hear for Less endorsed clinic, which ever comes first, 1 years supply of hearing aid batteries and referral fee’s paid to Hear for Less.

Any AudioGram’s or other services can be provided by a Hear for Less endorsed clinic, or any other hearing professional, and will be chargeable by that clinic.

I can’t find the answer to my question!

Your query is important to us, so please email us on: [email protected] And we will be more than happy to help you.