Covid-19 and Lockdowns

Is Hear For Less Still Open For Business During Lockdowns?

Yes, Hear for Less has always remained open, we're an essential service.

As a business that operates 100% online we need your support now more than ever. At Hear for Less we are doing everything we can and taking all necessary precautions to ensure the safety of our customers and staff. This includes keeping all work areas sanitised, careful handling of packages and sending them out daily.

Operation:

Hear for Less is operating at 100% during this unprecedented time. Our online / fulfilment presence will continue to operate as long as Australia Post continue to deliver your parcels.

Freight and Logistics were considered 'essential' as referenced Australian Prime Minister Scott Morrison, however, with a high percentage of people now working from home, logistics companies are experiencing "Christmas-Like" activity within the network. This means that items are taking a little longer to arrive.

Staff:

All Hear for Less teams members are being given regular breaks to thoroughly wash their hands. Staff who are feeling unwell, been in contact with a confirmed case of Covid-19 or with someone who has recently arrived from overseas will not come in to work until they have performed the necessary tests and isolated as per their state's legislation. We also offer staff the ability to work from home, should they feel safer this way.

Clinics:

Please let us know urgently if you are feeling ill and already have an appointment to see an audiologist. We can work out a plan to have you seen once you have been given clearance from your local GP.

Hear for Less affiliated clinics are taking all of the necessary precautions to ensure both yours and their staff's safety is paramount. If you have any concerns regarding the fitting of your hearing aids then please feel free to contact us to discuss this further.

Suppliers and manufacturers:

Hear for Less has consulted with our suppliers and manufacturers to understand their procedures and protocols with their staff, handling of goods and making sure that products are handled carefully.

Logistics / Delays:

Please bear with us. With reduced airline services, both domestic and international, we expect delivery times to be effected. Other than standard deliveries there might be delays with express and courier post services. As these services are 3rd party logistics they are out of our hands.

Hear for Less works around the clock to ensure that we get goods packaged quickly and sent off to our valued customers.

Delays in logistics could also affect the receiving of goods into our warehouse. Items such as Hearing Aid Batteries may not arrive to us on time, therefore, in order to ensure that Hear for Less keeps you "hearing" we will upgrade your order to a similar or better battery and send those out right away.

Ongoing Monitoring:

Hear for Less are monitoring updates to government and health recommendations and will advise you if things change.

Thank you for bearing with us during this difficult time and stay safe.

All the best, from the team at Hear for Less

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An Update From Australia Post:

Important update to Australia Post services

At Australia Post, we’re working hard to deliver for our customers in these difficult times. We are however, experiencing significant delivery delays in our network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.

These delays mean we are temporarily suspending the Express Post guarantee of next day delivery as we are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time.

We know you’re keener than ever to find out when you’ll receive your deliveries. You can track your delivery through parcel tracking, the chatbot and the MyPost App. We ask for your patience with our contact centre colleagues based here in Australia who are doing their best to keep up with the additional demand.

For all information about changes to service, up to date details on delays and impacts including any Post Office closures, please visit the Australia Post Website.

Changing how we work to remain safe

Many customers and businesses have asked us how we are changing our ways of working to ensure the safety of our communities and teams.

Post Offices have implemented social distancing measures for all services conducted in store. Cleaning standards and personal hygiene guidelines have also been provided. Counter safety screens to improve hygiene and reduce risks are also currently being rolled out across the country. The response to this has been positive so far.

We’ve also had a number of questions regarding the safe handling of mail. The World Health Organisation and the Australian Department of Health have stated that the risk of contracting COVID-19 through handling of mail or parcels is extremely low. Nevertheless, we’ve introduced health and safety protocols in our facilities that ensure that mail and parcels are handled safely and that human contact is minimised. Contactless parcel deliveries where a signature is no longer required is also reducing risks.

Stay safe and thank you for your understanding Australia.

Your team at Australia Post.

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